Terms and Conditions

1. Website use

By using this website, you agree to these terms. Website content is provided for general information about our removalist services in Western Australia and may be updated without notice.

2. Quotes and bookings

Quotes submitted through this website are based on the details provided and are estimates unless confirmed in writing. Final charges may vary due to access, inventory changes, additional labour time, distance, waiting time, or unforeseen conditions at pickup or delivery locations.

3. Customer responsibilities

Customers are responsible for:

• Providing accurate moving details, addresses, and access information.
• Declaring fragile, valuable, heavy, or specialty items before move day.
• Ensuring legal parking, building approvals, and suitable access where required.
• Ensuring packed items are sealed and safe for transport unless packing service is included.

4. Restricted and high-risk items

For safety and compliance reasons, we may decline to transport dangerous goods, illegal items, perishable goods, or items requiring specialised permits or handling beyond the agreed service scope.

5. Delays and service timing

We aim to arrive and complete jobs within scheduled windows, however timing can be affected by traffic, weather, road conditions, building access, or other operational factors outside reasonable control.

6. Cancellation and rescheduling

Cancellation or rescheduling requests should be made as early as possible. Fees may apply where labour, vehicles, or third-party resources have already been allocated to your booking.

7. Liability and insurance

We perform services with due care and skill. Liability for loss or damage is limited to the extent permitted by Australian Consumer Law and any written service agreement between the parties. Customers should consider transit or contents insurance for high-value goods.

8. Payments

Payment terms are provided at booking confirmation. Outstanding invoices may be subject to recovery processes where permitted by law.

9. Privacy

Personal information submitted through this website is handled under our Privacy Policy. By submitting forms, you consent to information use for responding to enquiries and delivering requested services.

10. Governing law

These terms are governed by the laws of Western Australia and applicable Commonwealth laws of Australia.

11. Contact details

Awesome Mate Removals
ABN: 42293475158
Email: info@awesomemateremovals.com.au
Phone: 0412007264
Address: Unit 5/207 Waterloo Street, Tuart Hill WA 6060